SmallOutfit

For small outfits with more work than front desk

The money that walks out while you're on a job.

Every small business leaks revenue the same three ways. The call that rings out. The call after six that nobody takes. The customer who was supposed to come back and never did. We catch all three, for less than a tank of fuel a month.

Three leaks, three fixes

Buy one, buy all three. They work on their own and they share the same setup, so the second one you add costs you nothing extra to switch on.

The call that rang out

Missed-Call Text-Back

Your phone rings while you're under a sink or with a patient. Thirty seconds later the caller has a text from you, and their reply lands on your phone like a normal message.

62%
of small business calls go unanswered
  • Works with the phone number you already have. One forwarding step, done once.
  • Replies come back as a normal text thread, not a dashboard you have to remember to check.
  • You set the message. We suggest one that sounds like you, not like a robot.

$9 a month plus $0.15 per callback

The call nobody could take

After-Hours Answering

Someone picks up when you can't. It finds out who is calling and what they need, then texts you a summary. Urgent gets flagged, everything else waits for morning.

85%
of callers who reach voicemail never call back
  • Uses the same forwarding you already set up for text-back. Nothing new to install.
  • It takes the details. It does not pretend to be a person or promise things you didn't agree to.
  • You wake up to a list, not a voicemail box.

$29 a month plus $0.65 per minute

The plan that quietly lapsed

Plan Engine

Maintenance agreements, wellness plans, care packages. Whatever you call yours, it only pays if it actually recurs. We bill it, renew it, and book the visits people forget.

under 15%
of revenue comes from plans at the average shop, against 28 to 50% at the best
  • Bring the member list you already keep. A spreadsheet is fine.
  • Cards charged on schedule, failures retried, renewals handled before they lapse.
  • The visits included in the plan get booked instead of forgotten.

$29 a month plus $1 per active member

Why we're called SmallOutfit

Because it's what you call yourself. Almost every owner we talk to says some version of "we're just a small outfit", usually as though it needed apologizing for.

It doesn't. It means nobody is sitting by the phone, because everyone is doing the work. The tools built for companies that can afford a front desk were never priced for a business that size, and were never really built for one either.

Big-company tools. Small-outfit prices.

What actually happens

1

You forward your phone once

A single setting on your existing line, and we walk you through it on a call if you want. You keep your number. Nothing about how you answer the phone changes.

2

We catch what you miss

Rings out, goes to voicemail, comes in after hours: we pick it up and get back to the caller before they try the next name on the list.

3

You get a text, not a login

Everything reaches you the way your customers already do. There is a dashboard if you want one, and you can go months without opening it.

What it costs

A small monthly base, then you pay for what you use. A quiet month costs you almost nothing, and a busy one costs you a fraction of the work it brought in. No contract, no setup fee.

Missed-Call Text-Back

$9 /mo

plus $0.15 per callback

About $15 a month for a shop missing 40 calls.

After-Hours Answering

$29 /mo

plus $0.65 per minute

About $55 a month for 40 minutes of after-hours calls.

Plan Engine

$29 /mo

plus $1 per active member

About $79 a month for a shop with 50 members.

All three

$49 /mo

usage pooled

One account, one bill, usage pooled at the same rates. Cheaper than the three bases separately, and there is nothing to cancel if you only end up using one.

Running something we should plug into?

Most of what we do needs nothing but your phone number. But if you keep your schedule or your customer list in something specific, tell us and we will say honestly whether a direct connection would help you or not.

Questions people actually ask

Do I have to change my phone number?

No. You keep the number you have and the way you answer it. You forward the calls you miss, which is one setting on your existing line.

Is there a contract?

No. Month to month, cancel from the account page. We would rather you leave easily than stay because it was hard to stop.

What if I only want one of the three?

Then buy one. They work on their own. The bundle is cheaper if you want all three, and that is the only reason it exists.

How fast can it be running?

Same day once your number is forwarded. The plan side takes longer because we import your member list first, usually a day or two.

Will it text my customers without asking me?

It replies to people who just called you, using the message you approved. It does not run campaigns, and it never texts anyone who has not contacted you first. Full detail on the messaging page.